Privacy Policy

Auburn Tires N Wheels (the “Shop”) is the merchant that displays products, accepts orders, and provides customer service and fulfillment.

Flex Software (“Platform Provider”) supplies the software, hosting, and infrastructure that power this site.

• Information you provide: name, email, phone, billing/shipping address, vehicle/fitment details, messages sent via forms or chat, and (if you create one) account credentials.
• Payment information: processed securely by third-party providers (e.g., Stripe). We do not store full card numbers on our servers.
• Automatically collected data: IP address, device/browser details, pages viewed, interactions, approximate location, and cookies or similar technologies.
• Third-party sources: payment processors (payment status), analytics or advertising partners (engagement/attribution), and shipping providers (delivery status).

• Process and fulfill orders, payments, pickups, and deliveries.
• Schedule and manage service appointments and customer support.
• Personalize your experience and recommend relevant products.
• Send transactional updates (order confirmations, shipping notices).
• Improve site performance, security, and reliability.
• Comply with legal obligations and prevent fraud or abuse.

• With the Shop (Auburn Tires N Wheels): to fulfill orders, appointments, and provide customer service.
• With service providers: payment gateways (e.g., Stripe), hosting, databases, email/SMS, analytics, and shipping/logistics partners—only as needed.
• For legal reasons: to comply with law, enforce our terms, or protect rights, safety, and security.

We do not sell your personal information.

We use cookies and similar technologies to keep your session, maintain your cart, measure site usage, and improve the experience. You can control cookies via your browser settings; some features may not work if you disable them.

We retain personal data only as long as necessary to complete transactions, provide services, meet legal/tax requirements, resolve disputes, and maintain business records. When no longer needed, data is deleted or anonymized.

We implement administrative, technical, and physical safeguards to protect your data. Sensitive payment details are handled by PCI-DSS compliant payment processors and transmitted over encrypted (TLS/SSL) connections.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to obtain a portable copy. To exercise these rights, contact us using the details below.

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided personal data, please contact us so we can delete it.

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted here with a revised “Last updated” date. Material changes may also be communicated through the site or by email when appropriate.